Apple’s refusal to refund 23 successive in-app purchases


A 10-year-old girl was persuaded to pay money to a TikTok developer after her parents complained about Apple’s failure to reimburse her for 23 consecutive in-app purchases.

Parents have regularly blasted Apple for allowing their children to make expensive purchases on their iPhones and iPads without their knowledge or consent. According to the most recent report, TikTok should have been singled out for some of the criticism.

A reader identifying as “AH” wrote to the Telegraph in the UK to explain that they had given their 10-year-old autistic daughter an iPhone for Christmas. Four days later, the youngster bought 2,012 pounds ($2,486) worth of TikTok coins from inside the app.


Only after receiving bills from Apple did the parent learn about the transactions. As a result, the parent attempted to receive refunds for the 23 transactions, but they were all rejected. The company’s legal procedures, which “gives very little information at all” after attempts to reach it, including the Irish headquarters, were then supplied to them.

As AH puts it, “This is a lot of money to lose in the span of only a few minutes.” “It is my opinion that Apple has let me down by neglecting to prevent the suspicious payments on my account. Its customer service, likewise, has been nonexistent in my opinion.”

There were no child safety features activated prior to providing an iPhone to a youngster, according to the outlet’s response to our investigation. A child’s iPhone may be restricted by parental controls, preventing purchases and limiting what they can do.


The parent had, to their credit, previously engaged the restrictions on the child’s older iPhone, but merely didn’t do it on the current model.

TikTok verified the user’s account, which had four million followers and was contacted by TikTok to enquire about the payments. As a result of the investigation, TikTok stated it had found nothing illegal, but did not explain what the money was for.

TikTok learned that “Ohidur247” had violated its fraud and scam standards after being asked to do so further. Payments were being made in return for gaining new followers.


Apple was contacted as a result of the story, and they promised to fully reimburse the parent and to remind them of the existence of parental controls. As banks have anti-fraud safeguards, the payment system should have warned up suspicious behaviour and prevented the transfers, the reporter said.

It seems like TikTok isn’t disciplining Ohidur247 despite the enquiry and the recovery of monies. However, despite the fact that this TikTok user is no longer able to live-stream, the account is still valid and confirmed.


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